Technology - - Dec 12,2016
The South Korean multinational conglomerate company, Samsung, is updating its smartphone Galaxy Note 7 units in Europe that are still in use despite a battery explosion risk.
According to a post updated by the East Asian technology giant Samsung on its UK website, “As part of our absolute focus on customer safety, from 15th December, all Galaxy Note-7 will receive a new battery software update that will limit the maximum charging capacity to 30%.” In case you missed, a Note 7 update is also fixed to roll out in the United States on December 19, however, unlike the one that’ll be pushed out in Europe, the United States update won’t permit the Galaxy Note 7 phone to charge at all; effectively making the smartphone useless.
This update aims to encourage those smartphone holders who have not yet returned the defective devices. In September, the South Korean multinational company issued a global recall for the Galaxy Note 7 following complaints regarding exploding batteries. According to a statement issued by Samsung, this new battery software update is specially designed to stress the remaining minority of consumers to instantly exchange their device.
This exploding battery estimates that in Europe nearly 10% of Galaxy Note 7 holders have yet to return their defected devices. In a report, Samsung, which plans to initiate the changes from December 15, stated the update delivered in September restricted charging capacity to 60% and did help to offer a high amount of return. Samsung also added that customers can exchange their defected phones via local replacement programmes.
In the United States, Samsung declared it would issue an update on 19 December that would break faulty device charging and eradicate their ability to work as mobile phone devices. According to Samsung, around 93% of all defective phones have been returned in the USA.