Company - - Dec 09,2016
Apple has given a statement blaming external damages on reports of a number of iPhones getting exploded or catching fire in China.
A Shanghai consumer watchdog had reported 8 such incidents where iPhone 6 series handsets combusted or exploded spontaneously, while being used or charged. One of the incident reports quoted a woman as saying that her iPhone 6s Plus exploded in August, shattering the screen and leaving the battery and the back of the screen blackened.
The council said that the number of complaints was rapidly increasing as they received seven more such complaints in the past two months. Some users, reportedly, also said that they were facing sudden shutdown in their iPhone 6 and 6s even though batteries had enough power.
Apple offered a change in batteries for iPhone 6s users in the country who had faced sudden shutdowns, but said that this has nothing to do with the safety issues of the smartphone. The US tech giant said that it has conducted enough tests on the devices and haven’t found any cause of concern with its products, adding that the thermal event occurred due to external physical damages on those particular phones.
The company said that safety is their top priority and it was swift enough to respond to the complaints raised by the state-run Shanghai Consumer Council. The incidents doesn’t seem to be a big concern for Apple’s sale outside China, as the number of complaints is not large enough to signal that all iPhone 6 and iPhone 6s models are at risk.
However, Apple’s sales in China have dipped over the past three quarters, majorly due to a rising competition from domestic smartphone makers that offer similar features at cheaper prices. Also, Samsung’s recalling of 2.5 million Note 7 handsets globally following a series of battery fires has laid pressure on Apple, as Chinese users are gaining a distrust on foreign smartphone brands.