Technology - - Nov 11,2016
GoPro has recalled its latest launch, the Karma drones, after complaints of power failure. The leading action camera manufacturer has promised to rectify the issues as soon as possible.
Karma Drones were launched in September and since then 2500 units have been sold. The company, however, said that there are lesser number of complaints and it is not offering any replacement for the drone. It will resume the sales as soon as the issue will be resolved.
The company assured that there haven’t been any injuries or property damage caused by the Karma drones. It has also offered a full refund ($799) to customers from wherever they have purchased their units. These instructions have been posted on the company’s website.
GoPro said it has already started working with the U.S Consumer Product Safety Commission and the Federal Aviation Administration to fix the issues and resume the selling of drones.
GoPro’s executives last week acknowledged that they were facing problems with the production techniques of Karma, however there was no mention of power cuts or plans to recall.
GoPro heavily depended on Karma drones and its latest camera launch ‘Hero5 Black’ to bounce back into the market. Company’s CEO Nick Woodman had mentioned high hopes from Karma at the time of its launch and termed it as one of the best products that GoPro has made.
This incident has added to GoPro’s troubles a week after it announced a loss of $84 million in its latest earnings report. It has failed by 23% in meeting its expected revenues in the third quarter of 2016. The shares of GoPro also fell by 8%.
Increasing competition in the business from companies like DJI (based in China and much cheaper) and a trend among people to use smartphone cameras instead of the conventional ones, have caused a plunge in the shares and revenues of GoPro. This recall might cause a further slump in the sales.